FAQ — Alta Vista: Deposit - what is it for, and when will it be returned?
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Reservation Deposit: A reservation deposit (“Deposit”) is required for all rentals to hold a reservation until 30 days prior to the rental date, at which time the final rental balance is payable.
Note: The Deposit is NOT a down payment or partial payment on rents.
Refundable Security Deposit: Upon receipt of the full rental balance (consisting of rents, housekeeping fee, and applicable Truckee TOT), the Reservation Deposit becomes the Refundable Security Deposit.
The Deposit will be returned subject to, but not limited by the following:
(a) no damage to the premises beyond normal wear and tear;
(b) no excess cleaning requirement due to renters' evidenced negligence;
(c) no items missing from the premises ($30 replacement fee each TD recreation access pass or house key);
(d) garbage not removed from premises (place in bear box, or take home with you);
(e) there are no cancellation charges, unpaid, late, or outstanding rent or other charges owing;
(f) there are no fines outstanding or in process from Town of Truckee or TDA due to Renters’ failure to observe rules.
Any material breach of the rental agreement or the general or specific home rules during your tenancy may be cause for forfeiture of up to the entire deposit.*
Implicit with the RENTAL AGREEMENT renter agrees to accept responsibility for any damages resulting from his stay that exceed the deposit amount.
Deposit refunds are issued within 21 days after departure. However, if the Deposit or Rent were paid by PayPal, we usually process the Deposit refund via PayPal just one or a few days after your check-out date. Please let us know if your credit card account has changed since your payment of the deposit — we want to avoid the annoying process of chasing after a refund to a no longer valid account. Please do not contact us to check on the refund status until AFTER these 21 days.**
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* A material breach includes: exceeding the occupancy upon which the rental quote/payment was based; bringing a pet or therapeutic/support animal; inviting not registered guests for partying; or smoking inside the premises.
** If the rental was facilitated through a third-party agency, the deposit is typically collected by them and returned by them at their customary timing.
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